Client Rights & Responsibilities

My Homecare & Services

Purpose

This document outlines the rights and responsibilities of clients receiving non-medical home support services from My Homecare & Services. Our goal is to provide respectful, safe, and reliable care while maintaining clear expectations for both clients and service providers.

Client Rights

As a client of My Homecare & Services, you have the right to:

  1. Respect and Dignity
    Receive services that respect your dignity, privacy, personal values, culture, and beliefs.

  2. Safe and Professional Care
    Receive non-medical support services delivered in a professional, respectful, and safe manner, in accordance with your agreed-upon care plan.

  3. Privacy and Confidentiality
    Have your personal information kept confidential and used only for care delivery, scheduling, billing, and legal requirements.

  4. Participation and Choice
    Participate in the development of your care plan, express preferences, and provide input regarding routines, schedules, and services.

  5. Clear Communication
    Receive clear information about services, scheduling, fees, and any changes affecting your care.

  6. Consent and Refusal
    Accept or refuse services, including optional services, at any time, with reasonable notice.

  7. A Safe Care Environment
    Expect caregivers to follow hygiene, safety, and infection control practices while in your home.

  8. Faith-Based Support (Optional)
    Request optional Christian-based companionship support, such as prayer or faith-related conversation, if desired. Participation is always voluntary and client-directed.

  9. Concerns and Complaints
    Raise concerns or complaints without fear of retaliation and expect them to be addressed respectfully and promptly.

Client Responsibilities

As a client of My Homecare & Services, you are responsible for:

  1. Providing Accurate Information
    Sharing accurate and up-to-date information related to your care needs, health status (as relevant to non-medical services), and emergency contacts.

  2. Maintaining a Safe Environment
    Providing a safe, respectful, and reasonably hazard-free home environment for service delivery.

  3. Respectful Conduct
    Treating Employees and Contractors with courtesy and respect, free from harassment, abuse, or inappropriate behavior.

  4. Care Plan Cooperation
    Understanding that services are provided according to the agreed-upon care plan and within a non-medical scope.

  5. Communication of Changes
    Notifying My Homecare & Services of changes in condition, schedule, or needs as soon as possible.

  6. Household Boundaries
    Understanding that Employees/Contractors do not provide childcare, pet care, medical services, or financial management unless specifically agreed to in writing.

  7. Payment Responsibilities
    Paying for services as outlined in the service agreement and fee schedule.

Acknowledgment

Clients may be asked to sign an acknowledgment confirming receipt and understanding of this document.