My Homecare & Services
Not Just Homecare — Support for Everyday Living!
Client Manual
Last Updated: January 03, 2026
Table of Contents
Mission, Vision & Values
About My Homecare & Services
Services We Provide
Scheduling & Readiness
Client Responsibilities
Conduct, Boundaries & Confidentiality
Emergencies & Safety
Service Overview & Pricing Summary
Our Commitment
1. Mission, Vision & Values
Mission:
To provide compassionate, dependable, non-medical support that enhances comfort, safety, independence, and quality of life.
Vision:
To be a trusted home support provider recognized for integrity, reliability, and genuine care.
Core Values:
Respect & Dignity
Professionalism & Accountability
Safety & Confidentiality
Clear Communication
Community-Focused Care
2. About My Homecare & Services
We provide non-medical support for everyday living, helping individuals remain safe, comfortable, and independent in their homes.
Caregiver Definition
For the purposes of this Client Manual, the term “caregiver” refers collectively to individuals engaged by My Homecare & Services to deliver non-medical support services. This may include employees or independent contractors providing services such as personal support, companionship, walking companionship, cleaning, meal preparation, or general assistance, depending on the service booked.
All caregivers operate within a clearly defined non-medical scope of service and follow company policies, care plans, and safety standards.
3. Services We Provide
Homecare Assistance
Personal care and hygiene support
Mobility and transfers
Feeding assistance
Companionship and respite
Light meal preparation
Light housekeeping
General Support Services
Residential cleaning
Meal preparation
Walking companionship
All services are non-medical.
4. Scheduling & Readiness
Clients must be present at the scheduled time. Visits are charged if the client is unavailable.
5. Client Responsibilities
Clients agree to provide accurate information, required supplies, a safe environment, and respectful treatment of caregivers and providers.
6. Conduct, Boundaries & Confidentiality
Clients are expected to act respectfully and maintain professional boundaries at all times. Unsafe, abusive, or inappropriate behaviour—such as verbal or physical aggression, harassment, discrimination, or violation of privacy—may result in immediate termination of services.
Clients Must
Communicate concerns calmly and respectfully
Treat caregivers and staff with courtesy and professionalism
These expectations help ensure safety, trust, and a positive experience for everyone involved
7. Emergencies & Safety
My Homecare & Services provides non-medical support only. Employees are not emergency responders, nurses, or medical professionals.
In the event of an emergency, caregivers will:
Follow the client’s care plan and documented instructions
Contact emergency services (911) when required
Notify the client’s designated emergency contact as appropriate
Take reasonable, non-medical steps to support safety until help arrives
Clients acknowledge and agree that:
Caregivers and employees are not required to hold CPR or first aid certification, unless otherwise stated in writing
Emergency medical care remains the responsibility of emergency services and healthcare providers
My Homecare & Services does not guarantee emergency medical outcomes
7. Service Overview & Pricing Summary
All rates and fees are outlined in the Service Agreement, including homecare, palliative support, short shifts, priority booking, overnight care, holidays, transportation, loyalty programs, and discounts
Insurance reimbursement is the client’s responsibility
8. Our Commitment
We are committed to providing respectful, dependable, and compassionate support.
This manual may be updated as policies or services change