Privacy Policy

My Homecare & Services

Last Updated: December 20, 2025

My Homecare & Services ("Company," "we," "us," or "our") is committed to protecting the privacy, confidentiality, and security of personal information entrusted to us. This Privacy Policy explains how we collect, use, disclose, store, and safeguard personal information in the course of providing non-medical homecare and support services.

This Privacy Policy is separate from, and should be read alongside, our Terms & Conditions.

1. Scope of This Policy

This Privacy Policy applies to all personal information collected through:

  • Homecare intake forms

  • Service request forms

  • Shared Support Services enrollment

  • Website inquiries and contact forms

  • Client communications

  • Employment and student applications

This policy applies to clients, family members or representatives, employees, contractors, students, and applicants.

2. Personal Information We Collect

We may collect personal information necessary to provide safe, appropriate, and reliable non-medical services, including but not limited to:

Client & Service Information

  • Name, address, phone number, and email

  • Emergency contact details

  • Living setting or residence information

  • Care preferences, routines, and non-medical support needs

  • Mobility, cognitive, or behavioral considerations relevant to service delivery

Health-Related Information (Non-Medical)

  • Information disclosed to support safety and service planning

  • Information outlined in care plans or intake forms

Billing & Administrative Information

  • Payment and invoicing details

  • Service schedules and service history

Employment & Student Information

  • Resumes, qualifications, experience, and references

  • Background check confirmations (e.g., Vulnerable Sector Check)

  • Driver’s abstract (where applicable)

We do not collect or store medical diagnoses or provide medical records.

3. How We Use Personal Information

Personal information is used solely for purposes related to:

  • Assessing service suitability and safety

  • Delivering agreed-upon non-medical services

  • Developing and following care plans

  • Scheduling, staffing, and service coordination

  • Billing, invoicing, and administrative operations

  • Responding to inquiries or requests

  • Employment and student placement processes

  • Meeting legal, regulatory, and insurance requirements

We only collect information that is reasonably necessary for these purposes.

4. Consent

By submitting personal information to My Homecare & Services, you consent to the collection, use, and disclosure of your information as outlined in this Privacy Policy.

Consent may be provided by:

  • The client

  • A family member

  • A legal guardian or authorized representative

Consent may be withdrawn at any time, subject to legal, contractual, and safety obligations.

5. Disclosure of Personal Information

We do not sell, rent, or trade personal information.

Personal information may be disclosed only when:

  • Required to deliver services safely

  • Necessary to contact emergency services or emergency contacts

  • Required by law, regulation, or court order

  • Necessary for insurance or risk management purposes

Access to personal information is limited to authorized staff and caregivers who require the information to perform their duties.

6. Emergencies

In the event of an emergency, personal information may be used or disclosed to:

  • Contact emergency services (911)

  • Notify designated emergency contacts

Caregivers follow the emergency procedures and instructions outlined in the client’s care plan. My Homecare & Services does not provide medical care.

7. Safeguarding Information

We take reasonable administrative, technical, and physical measures to protect personal information from unauthorized access, use, disclosure, loss, or theft.

Safeguards may include:

  • Secure record storage

  • Limited access to personal information

  • Confidentiality obligations for staff and contractors

8. Accuracy of Information

Clients and representatives are responsible for ensuring that information provided is accurate, complete, and up to date. Failure to provide accurate information may affect service delivery.

9. Retention of Information

Personal information is retained only for as long as necessary to fulfill service, legal, insurance, and regulatory requirements. Information is securely disposed of when no longer required.

10. Access & Correction

Individuals may request access to their personal information or request corrections by contacting My Homecare & Services. Requests will be handled in accordance with applicable privacy laws.

11. Website & Electronic Communications

Our website may collect limited technical information (such as form submissions or contact requests). We do not knowingly collect personal information from minors without appropriate consent.

Electronic communications are used for administrative and service-related purposes only.

12. Changes to This Policy

My Homecare & Services reserves the right to update this Privacy Policy as needed. Updates will be posted on our website with the revised effective date.

13. Contact Us

For questions, concerns, or requests regarding this Privacy Policy or the handling of personal information, please contact us at support@myhomecareandservices.com